📄 Refund & Returns Policy

Refund & Returns Policy

Last updated: 22/03/2026

1. Made-to-Order Products (No Returns)

All of our products are custom-made or made to order based on customer specifications.

As such, we do not accept returns or offer refunds for change of mind.

Under UK consumer law, bespoke or personalised items are exempt from the standard 14-day cancellation period and do not have to be refunded unless faulty.

By placing an order, you confirm that:

• you understand the product is made specifically for you
• you accept that the order cannot be cancelled or returned once production has started

2. Faulty or Damaged Items

We fully comply with the Consumer Rights Act 2015.

If your item is:

• faulty
• damaged
• not as described

you are entitled to:

• a repair, replacement, or refund

You must notify us within 48 hours of delivery with clear evidence (photos/videos).

You have the legal right to reject faulty goods within 30 days of receipt.

3. Order Cancellation

Orders may only be cancelled before production has started.

Once production begins, the order is non-cancellable and non-refundable due to the custom nature of the product.

4. Returns Process (If Applicable)

If a return is accepted (faulty items only):

• Contact us at: info@nescaproject.co.uk
• Provide order number + evidence
• We will confirm return instructions

Items must not be returned without prior approval.

5. Refunds (If Applicable)

Approved refunds will be processed:

• within 14 days of receiving the returned item or proof of return

Refunds will be issued via the original payment method.

6. Delivery Costs

• Original delivery costs are non-refundable, unless the item is faulty
• Return shipping costs may be covered if the item is confirmed faulty

7. Contact Details

Company Address:
Unit D4
Brook Street Business Centre
Brook Street
Tipton
DY4 9DD
United Kingdom

Email:info@nescaproject.co.uk